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Helloparts

When your car goes into a workshop after an accident, three parties have to agree before anything gets fixed. The insurer decides on the claim and where it goes. The workshop needs the right part, fast, at a price that works. The distributor needs to know what's in stock and what to charge. For decades that meant many phone calls, letters, emails, faxes, and a lot of waiting. helloparts replaced all this. Insurers steer claims through it's platform. Workshops order parts with one click. Distributors can run their inventory and pricing on it. AI makes the whole process even faster. Matching, ordering and routing that took days now happens while the car is still on the ramp. Today helloparts is involved in the majority of automotive aftermarket orders in Germany. Nobody outside the industry knows the name, because it never appears on the invoice. That is what a Hidden Champion looks like. It was started by Nico, one of GoGroup's founding partners, together with Stephan Otto, who had spent 25 years in the automotive sector prior to starting helloparts. Stephan knew which phone calls needed to stop happening. Nico knew how to build the thing that would stop them.